refund_returns

Effective Date: Sep 01, 2026

Overview

Our refund and returns policy lasts 30 days, counted from the date your order is delivered. If more than 30 days have passed after delivery, we cannot offer you a full refund or exchange.

To qualify for resolution support, the item should be unused and kept in original packaging when you submit your claim.

Several types of goods are exempt from resolution:

Perishable goods such as food, flowers, newspapers or magazines cannot be supported. We also do not accept resolution for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non‑eligible items:

Gift cards
Downloadable software products
Some health and personal care items

To submit a claim, we require your order number and photos/proof showing the issue of your purchase.

Please note: our goods are shipped directly from China. Physical return‑shipping of low‑value household items back to our origin location is not practical. We do not require customers to mail items back to China. We handle valid claims via partial‑refund or full‑refund without physical‑return.

Refunds

Once your claim is reviewed and approved, we will send you an email notification.

If your claim gets approved, your refund will be processed, and credit will automatically apply back to your original payment method within several business days.

Late or missing refunds

If you haven’t received your refund yet:

Double‑check your bank account.
Contact your credit‑card company; posting refunds may take processing time.
Next contact your bank, there is often processing delay before a refund posts.

If you finished above steps and still have not received your refund, please contact us at dakingogle@gmail.com.

Sale items

Only regular‑priced items are eligible for claim resolution. Sale‑discounted items cannot be fully refunded for personal‑preference reasons.

Exchanges

We provide exchange arrangement only for confirmed defective or damaged goods caused by our side.

Since items ship from China, physical item‑exchange return logistics is not supported. For qualified defective items, we offer full‑refund or partial‑refund as resolution. Please email us at dakingogle@gmail.com with your order details.

Gifts

If the item was marked as a gift on purchase and shipped directly to you, we will process store‑credit resolution for valid claims.

If the item was NOT marked as a gift, refunds will go back to the original purchaser.

Shipping returns

Physical mailing‑back of product to China is NOT required for claim handling.

For quality‑defect issues caused by us: we take responsibility for compensation.

For personal‑preference reasons (you do not like the item, wrong purchase): customer keeps the item; return‑shipping cost will not be covered.